Shipping, Returns & Refund Policy
Last updated: [Sept 2026]
1. Our products
Every design sold in this shop is original artwork, conceived and designed by us in Canada. Items are then produced and shipped through our print partner, Printful, using a print-on-demand model — nothing is printed until you place an order. Due to the nature of these items, once items are purchased there is no window of cancellation.
2. Shipping
- All shipping costs are included in the listed price of each item. There are no separate shipping charges added at checkout.
- Because items are printed to order, you can expect from the moment you order it will reach your doorstep in (these are estimates, not guarantees):
- Domestic (US / Canada / UK / EU): 5–13 business days total
- International: 10–30 business days total
- International orders may be subject to customs fees or import duties charged by your country. These costs are the customer’s responsibility.
3. Returns, reprints, and refunds
Because each product is custom-printed for you, we’re not able to accept returns for reasons such as change of mind, incorrect size selection, or ordering the wrong item.
We do stand behind the quality of every print. In line with our printer’s policy, we offer a free replacement or refund for any item that is misprinted, damaged, or defective, provided it’s reported within 14 days of delivery.
To report an issue:
- Contact us at properlymiffed@gmail.com within 14 days of your delivery date.
- Include your order number and clear photos showing the misprint, damage, or defect (including the packaging, if damage occurred in transit).
- We’ll review your claim and arrange a free reprint or refund, at your preference, once approved.
Claims submitted after 14 days, or without supporting photos, may not be eligible for replacement.
4. Color and print variation
Colors may appear slightly different in person than on screen due to monitor settings and the nature of print production. Minor variations in color or placement between individual printed items are normal and not considered defects. If you have concerns about quality of the image, please see the refund/exchange policy above.
6. Intellectual property
All artwork and designs featured in this shop are original creations, designed in Canada, and are the property of miffed. They may not be reproduced, redistributed, or used commercially without written permission.
7. Contact us
Questions about an order, a claim, or this policy can be sent to properlymiffed@gmail.com . We aim to respond within [1-5 business days].